In today’s connected world, video and audio calls have become essential tools for communication. For Deaf and hard-of-hearing individuals, finding a platform that supports sign language interpreters or captioning services can make these calls much more accessible. With more platforms offering these accommodations, understanding how to choose the right one is key. In this article, we’ll explore features that make video call services effective for Deaf users, plus we’ll cover essential topics like deaf test tools and define audism to better understand some common challenges.

Key Features to Look For in a Video Call Platform with Sign Language Support

When selecting a video or audio call platform that meets the needs of Deaf users, several features make a significant difference in usability and accessibility:

1. Sign Language Interpretation Availability

The availability of real-time American Sign Language (ASL) interpretation or other regional sign languages is crucial for full access to communication. Some platforms allow you to invite an interpreter into the call, while others partner with third-party interpretation services to provide real-time translation. If you frequently use ASL, it’s worth checking if the platform you’re considering allows seamless integration of interpreters.

2. Closed Captioning

Look for platforms that offer accurate, real-time closed captioning to accommodate users who may not use sign language. Automated captioning has improved, but having a platform that provides human-verified captions ensures fewer misunderstandings. Captions make it possible for Deaf users to read along and follow the conversation as it happens, even if an interpreter is not available.

3. Ease of Inviting Third-Party Interpreters

If the platform does not offer built-in interpreting services, it should at least provide an option to invite external interpreters easily. This feature is critical for those who may need a language interpreter on the call, whether it’s for business or personal communication.

4. Screen Customization and Layout Flexibility

Choose platforms that allow you to customize the layout, enabling you to see both the interpreter and participants at the same time. This can also mean setting the interpreter’s video in a fixed, visible place during the call. Platforms like Zoom, for example, allow you to “pin” videos, so you don’t lose sight of the interpreter if other participants speak.

5. Compatibility and Accessibility Options

Accessibility settings such as compatibility with hearing aids or visual alerts for calls ensure that the service meets specific needs. Some platforms provide visual notifications for incoming calls or messages, as well as features that connect directly with hearing aids.

Top Platforms with Accessibility Features

Now that we’ve identified important features, here are some platforms known for their Deaf-friendly accessibility:

  1. Zoom Zoom has become a favorite for its flexible layout options, closed captioning, and integration with third-party interpreting services. It allows users to invite external interpreters and pin their videos. The platform’s captioning can be enabled through a third-party service or live captioning, and it offers compatibility with other accessibility tools.
  2. Microsoft Teams Microsoft Teams supports live captioning, and the platform has been actively developing its accessibility features. Teams allows users to enable captions, though it is best paired with a certified interpreter for crucial calls. Teams is also popular for its compatibility with various assistive devices.
  3. Google Meet Google Meet offers built-in captioning powered by Google’s speech-to-text technology, which is accurate but may lack the nuance of human-captioned services. This platform’s simplicity and visual alerts make it ideal for straightforward meetings, though for complex or sensitive conversations, external interpretation may still be needed.
  4. Sorenson VRS Sorenson Video Relay Service (VRS) is specifically designed for the Deaf and hard-of-hearing community. This platform directly connects users to certified ASL interpreters for video calls. While Sorenson VRS is limited to the United States, its services are highly specialized, making it a top choice for ASL users in the region.

Additional Considerations

Cost and Service Availability

While many platforms offer free basic plans, video relay services (VRS) like Sorenson may be funded through government programs, making them more affordable. If you’re seeking interpreter services on a standard video call platform, be aware of any costs for third-party captioning or interpreting.

Privacy and Data Security

Platforms used for professional or personal communication should ensure high privacy standards, especially when involving third-party interpreters. Look for platforms with robust security features to protect user data and maintain confidentiality during calls.

Define Audism: Why Accessibility in Video Calls Matters

Audism refers to discrimination or prejudice against Deaf or hard-of-hearing people, often rooted in the misconception that hearing individuals or methods are superior. This term is essential to understanding the importance of accessible communication platforms. A lack of accessibility features on mainstream communication tools can lead to audism by excluding Deaf individuals from important conversations or social connections. Ensuring accessibility in video and audio calls combats audism by offering equal communication access.

Performing a “Deaf Test” on Your Chosen Platform

Before committing to a particular video call service, it’s wise to conduct a “deaf test” – testing its functionality from the perspective of a Deaf user. Here’s how:

  1. Check the Captioning Quality: Test the platform’s captions for accuracy and speed.
  2. Simulate an Interpreter Setup: Invite a third party as an interpreter and practice a call to ensure the setup works smoothly.
  3. Customize Layouts: Ensure that you can “pin” or spotlight the interpreter’s video to make it easily visible.
  4. Experiment with Sound and Visual Alerts: Enable any available visual alerts for incoming messages or calls to ensure notifications are accessible without sound.

Selecting the right video or audio call platform can empower Deaf individuals, ensuring that they remain connected and engaged without barriers. By considering features like sign language support, customizable layouts, and privacy, users can choose a platform that aligns with their needs. Embracing inclusive technology helps break down the effects of audism and provides equitable access to communication. With so many options now available, Deaf individuals and their families can confidently find the right tools to stay connected.